If I could give no stars I would. I used to use turbo tax year after year. I stopped then, decided to use them for 2019. Never had this much trouble. I live in Florida and they for one tried to submit state taxes for me and charges me for it, took me 3 months to finally get my money back for state taxes that I didn’t need filed. Still can’t download a copy of my tax return from turbo no update and I received my taxes in February. They charged me to do taxes period when I qualified for free taxes. Not even attempting to get that money back. You try to call? They hire off the wall people who don’t know what their doing!! When I called the guy I heard before he spoke to me said “damnnnn”. Poor poor professionals. I will never use these people again. You get the same response when you have any issues no real answer. Done with these people DONE. When their site won’t give me my copy of my return I’m told “just get a transcript”. Thanks for the help turbo. Oh and my account still states my return is accepted I had to find out on my own when I received my taxes and that they were officially done. No record of my return on my account anywhere.
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