I have used turbo tax for 30 years. I come from a large family and do all my siblings, nieces and nephews. I file about 35 returns. A lot of them are simple w-2 only. This will be the last year I will use this software. The disk gives you 25 e-files as long as you own 5 computers. I was recommended by turbo tax to buy a new disk since I used my 25 e-files. I did that and while on the phone with turbo tax they instructed me to install on the computer I already e-filed on. You cannot do that since it will not let you e-file even though you paid for a second disk. They will not refund money to me because I did not buy through them. I did not buy through them because they were $30.00 more expensive. Three times I called in, 2 times they told me to install on the same computer. Higher level support completely unsympathetic and said "you should have checked the website we disclosed it there". After 30 years I did not make it a habit to review their website!!! I will look for a new ERP software also. They do not want to support customer's who are not at a Pro level but are above a 5 e-file level. They also do not care that they have repeat customer's that are in a bind this year because of their over the top "everyone is ripping us off" security. We are stuck with their software for 2019 not 2020 and after.
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