Terrible. I was charged $80 when it was supposed to be "free". I Called customer service and was talking to a lady for an hour, and she said they would refund me the money but the supervisor had to do it and she'd add notes to my account. I was transferred to a supervisor and he told me "terms and conditions say this is the best service and you have tried others and we cannot issue you a refund" So, I paid $80. I will be talking to the bank and the IRS about this. COMPLETE SCAM! If I do not get my taxes direct deposited into my account, that will be a whole other issue.
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