Not at all surprising to find a 1.6 rating.I signed up for a trial subscription to find lost family due to a recent death.I submitted a cancelation request, fulfilling all their stupid people tricks in a timely manner.Sure they canceled my main subscription but billed me for the add-ons after the cancelation. I am not sure who translates a "cancel my subscription" request to a partial cancel, but some of the SPECIAL folks that work for information.com need extremely clear instructions. After all, how on earth can I use an add-on feature on a subscription that has been canceled????Brightest of the bunch must be employed here.....Save yourself the headache and the robbery and choose a different website.Legal recorse is now my only option for future unauthorized charges. I am sure they have already made the BBB list....Buyer beware!
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