Today I had to call customer service because I had an issue with my account. I was prepared to be irritated assuming I would get attitude. OMG! Absolutely the opposite. I spoke with Shyrell. I have to say if anyone had an attitude it was me. But I never got to that point because she was so amazing. She was cheerful, and professional and solved my issue immediately. I really can't say enough about what a great experience this was. I think it's important to acknowledge this level of customer service. I asked her if there was a survey I could take. She said they don't offer that feature. I asked to speak with her supervisor. Damien, her supervisor, then came on the line. I expressed my gratitude over how great Shyrell was in solving my issue. Damien was just as pleasant as Shyrell. I also have to give a shout out to the service Information.com provides. Thank you for everything. Just a suggestion to the powers that be...customer services reps deal with so much *%@#! They should be recognized and also given some sort of compensation...Just my thoughts based upon my experience. Thank you so much Sheryll and Damien!
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