The website is very good providing lots of useful product information. I called for some advice and was pleased with the professional and friendly service. I ordered a 400W heated mirror (the 350W was out of stock) and it arrived well packed the very next day. However, there are several issues; the manual is hopeless, the brackets are badly designed, and the thermostat is complex (so much so it has a separate video online to explain all the functionality which is based around just 2 buttons). This would be no issue if you had someone fit and set it for you. For the DIYer you need to arrange 4 x screws protruding from the wall, attach the bracket to the mirror (bracket edges are sharp), lift the heavy mirror onto the screws and manipulate until it hangs right. Let's just hope you positioned those screws correctly as there is no adjustment. For a £300 product the bracket is hopeless and a sign of needless cost cutting. The heating function is very good and I use it to maintain a comfortable temperature in a very small bathroom - luckily that means I only had to touch that complex thermostat once. Given the issues I'd say this is not the premium product I'd hoped for.
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Offering high quality products built with the latest in infrared technology, Infrared Heaters Direct is one of the UK’s leading retailers in infrared heating. From sleek infrared panels to stylish patio heaters, they provide premium products for a range of spaces. With an extensive array of intuitive, energy-efficient heating solutions, it’s the ideal place to find comfortable and contemporary infrared heating for any location.See more