Agree with all other reviews on here mentioning the lack of a 10 minute grace period or consideration for customers who have a genuine issue returning to their cars -exactly- on time. I appealed my fine on these grounds having fortunately kept my paper ticket which showed I left 10 minutes late, not 17 as they had stated. I sent this proof to Initial Parking. In the response to my rejected appeal, they still insisted I was 17 minutes late.Disgraceful company lacking in any compassion and only interested in taking your money.
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