We were hugely disappointed to receive a parking charge notice from ‘initialparking’ for parking at Mousehole, Cornwall.When we arrived, we took a moment to decide how long we wanted to stay and took in the scenery. We had no idea that the clock was already ticking from the monent we had entered the car park, even though we hadn’t even made it to the parking machine.Then we headed over to the parking machine and realised it could be used in conjunction with ‘Just Park’. Therefore, we loaded up the app, which took a while because the signal was poor, and keyed in how long we wanted to stay. By the time we’d finished doing that we were already 6 minutes in the car park and in to our stay (according to the cameras).Once we had paid for the parking via the app. We continued with our trip around the harbour side village. When we got back it was raining heavily so it took us a while to load up, get the kids sorted not knowing we were still being monitored by the cameras. We left the car park 12 minutes over our 2 hours but had been with our vehicle for that entire duration. We stated on our appeal that surely there is a grace period particularly for a family of 5 with young children to take a little time unloading and loading..? In short. They charged us £60 for effectively being 12 minutes over; even though we were actually with our vehicle for the entire fined ‘time’. I’m shocked they even included the 6 mins before we’d even paid too… unbelievable. Our appeal was rejected within 37 mins! No humility. No care; just want to take money from hard working, tax paying people trying to support the local economy and give their children happy memories. I will NEVER use an ‘Initialparking’ car park again… and I advise others to follow suit!They obviously don’t read or care about their public profile either. The reviews on here, on Just Park and Facebook are horrendous! Why don’t they care? They need to care more. So poor.
Claim your business profile now and gain access to all features and respond to customer reviews.
