I parked in Caernarfon Castle car park once night whilst on holiday. Having no cash, I went to the (unlit/very hard to read) information board to see which parking app I needed. Not having it, I tried to install but had no signal. As it was heavy rain, I walked higher up to get mobile signal and take shelter. After installing the app, I had to register as a user & add all my credit card details. After 2 failed attempts by the parking app, the 3rd attempt went through (each time I had to login to my banking app to approve the purchase). All in all it took me over the 10 mins grace period. Knowing how long it took, I left the car park with enough time left to bring me within the 10 mins at then beginning but STILL received a PCN!!! I obviously appealed but they just refused saying I'd gone over. An absolute disgrace, the owners clearly have no conscience and are just in it for making money extra off people. Checking companies house, they have other 'parking' companies on the go. They even send the letter so it arrives over a week after the 'posted date' stating the reduced fee is only for 2 weeks, pressuring people into paying. Shame on you!!
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