I usually avoid car parks run by shark operators but, while on holiday with my granddaughter, I visited Caernafon Castle and had to use Slate Quay car park on the 28th August. The payment machine was so poorly placed that when the sun was shining it made it almost impossible to read the screen and follow the instructions. When I first put in my six pound coins I followed the instructions as best I could see them in the bright sunlight. When I received the ticket I noted that my registration number wasn't printed on it. Knowing how these unscrupulous sharks work I rang their the helpline to explain my predicament. Completely useless! I kept on hearing a recorded message me telling me that I couldn't appeal a ticket using this number, so I rang off. I decided to pay another £6 rather than run the risk of a thoroughly unjustified extra charge via a PCN. The screen software is so badly designed that it allows a ticket to be produced without completing the registration field. By making this field mandatory, a simple software upgrade, this could be easily overcome. A cynic may conclude that this is merely a trap to catch unsuspecting motorists. Why Caernarfon Council allow these sharks to operate this car park, having such a poor record of customer service, as well as having a very narrow access and egress to the facility, is completely beyond me. I will always try to avoid any car park operated by this company in future.
Claim your business profile now and gain access to all features and respond to customer reviews.
