The review relates to Initial Parking management at the Slate Quay Car Park Caernarfon, owned by the Caernarfon Harbour Trust.Having entered the car park and negotiating the crowded and parked space ( packing them in to get as much revenue as possible) I made my way to the ticket machines at the main entrance. There are four machines packed tightly, no social distancing here. The screens are dull, with strong sunlight hard to see, I did not see the requirement to enter a reg, I did however pay the full amount for the time I needed. The machine allowed me to print a ticket without a registration number so no warning, I paid with my card fortunately, so I had a bank record of payment to the Caernarfon Harbour Turst, no mention of Initial Parking. Stayed the correct time and left sometime later. Three days later got a Parking Charge Notice. It claimed "Unpaid Tariff Time ) FIRST BIG LIE.I entered into their "Appeal Process" I had payment proof, I had their own time proof. My Appeal was rejected because I had not entered my reg number , the wording was very careful, it appears I did not hold up my end of the "contract " I had not complied with the BPA code of Practice. Humm ?They also stated " On 18/08/2024, the vehicle was parked without this payment being made" SECOND BIG LIE. they had the proof payment had been made and that the vehicle had entered and left within the time allowed for the tariff paid. The whole process is full of threat and demand, pay this amount or else, do this or the amounts will increase, its not far off demanding money with menaces. Their bottom line pay an adim fee and it will all go away. Any company that is quite prepared to Lie so openly should not be allowed to operate, certainly not for a TRUST.If you must use this car park be very careful, make sure you pay by card so you have Bank Proof of Payment, I can just imagine how difficult it would be if you used coins. Make sure you enter reg number carefully, I see other reviews where they get you for mistyped reg number. If possible dont use any car park run by this lot!
Claim your business profile now and gain access to all features and respond to customer reviews.
