Unfortunately, I was referred for a rental car while mine was in for repairs, and the experience was far from satisfactory. Both the service provider and the company concealed the extent of their involvement. Although my policy included access to a courtesy vehicle, the company attempted to mask this by presenting a deferred hire policy as the only option for obtaining a replacement vehicle. Despite my inquiries, they insisted this was the only way forward. They asked numerous questions about my accident to verify my eligibility, even though this information had already been submitted to my insurance. They also requested footage of the accident, which felt unnecessary. The call felt scripted, and the representative struggled at times to follow it. When I explained that the other party had not provided their details, I was advised to ask neighbors for more information, which seemed irrelevant to customer service. This process feels more like a way to extract money, as the service attempts to pursue the at-fault party. If you can't provide concrete proof, they may come back to you for costs. I've activated a vehicle through my insurance and plan to question the company about how my information was shared with a third party. Be cautious if contacted by them under the guise of representing a rental service, as they appear to be a secondary claims company looking to exploit the situation.
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Innovation Group have been managing critical incidents in the car and home on behalf of some of the world's leading insurers, brokers and MGAs for over 25 years.
A technology driven solution to claims management working with clients on Accident and Repair Management, Subsidence, General Perils, Loss Adjusting and Underground Services.
We offer a digitally connected claim experience across our supply chain that ensures a frictionless, jargon-free, and transparent claim journey with customers at the heart of what we do. Our in-house services include:
• Vertically Integrated Supply Chain
• Research and Development Division
• Soils and Plant/Root Laboratories
• Market leading expertise across Domestic and Commercial Property, Casualty and Specialist Losses
• A Partnership Approach to End-to-End Claims Management
• Innovative Technology Solutions.
We are chosen as the trusted partner of many UK MGAs and insurers to deliver the journey their customers expect, and the savings their book demands. https://innovation-group.pagetiger.com/btluxcn/1
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