After making a claim in September which was ignored until I chased it in December, being told that if the claim was successful the excess would be paid out of the final settlement.
Then having the damage assessed and a moisture survey done in January absolutely no contact. I have rung and emailed nothing has been responded to.
Then on 10.02.26 I finally get called from a contractor to advise they need to come and rip up my floor, I have at this point had no confirmation of what is being covered or when this payment will be payment will be made.
Today I get told by the contractor that they need to collect the excess from me next week! Still no written confirmation of anything!
The whole process is appalling, unprofessional and most staff are rude.
One customer service rep told me there was no support she couldnt speak to a manager as she worked from home and had never seen anyone from the company.
Innovation should be utterly ashamed of their service skills.
Yet my wait continues!!!!
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Innovation Group have been managing critical incidents in the car and home on behalf of some of the world's leading insurers, brokers and MGAs for over 25 years.
A technology driven solution to claims management working with clients on Accident and Repair Management, Subsidence, General Perils, Loss Adjusting and Underground Services.
We offer a digitally connected claim experience across our supply chain that ensures a frictionless, jargon-free, and transparent claim journey with customers at the heart of what we do. Our in-house services include:
• Vertically Integrated Supply Chain
• Research and Development Division
• Soils and Plant/Root Laboratories
• Market leading expertise across Domestic and Commercial Property, Casualty and Specialist Losses
• A Partnership Approach to End-to-End Claims Management
• Innovative Technology Solutions.
We are chosen as the trusted partner of many UK MGAs and insurers to deliver the journey their customers expect, and the savings their book demands. https://innovation-group.pagetiger.com/btluxcn/1
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