insaraf.com

WARNING: DO NOT PURCHASE ANY FURNITURE FROM SARAF FURNITURE

I, Col Prakash Khandekar, Veteran of Indian Army recently purchased Items worth approx Rs 80000 online in Sept 2025.This has been one of the worst mistakes of my life because of the following reasons:I was Waiting formy Order #INSF657942133 to be Delivered which was to be done before Diwali as promised by your Sales person Mr Abhishek Agarwal. The customer relations team is non responsive.Sales team is doing a great job of promising quality and delivery within a month but once full payment is made then the customer has to run from Pillar to Post trying to get in touch with someone from Saraf. The response is so disheartening that it makes one feel really sorry for making a mistake of having got into Online order with Saraf Furniture.I went on blind faith without any idea of the quality of the product, which was paid for on 24 Sept 2025 and was promised delivery before Diwali ie 20 Oct 2025.After a horribly harrowing time I finally received all the items on 5 Dec 2025.The warehouse was another terrible experience too. The gentleman from Mumbai Warehouse was extremely curt. I received a call from him around the 29th Oct that two items, out of three ordered, would be delivered at my delivery address at Pune on the next day. I was out of Pune at that time and it was impossible for me to arrange the receipt of the items from where I was. There was No prior intimation of the delivery date. for me to make provisions to accept the delivery of the items. When I spoke to some of the Saraf Members about it I was told that they could not do anything about it as the warehouse is a different setup and they had no role to play. They even refused to give me the contact details of the warehouse manager so that I could talk to them. In fact I was told that I should have saved the Number when I received the call. Unfortunately I had not done so and after a few days it was untraceable on my phone.Even now, I am unable to contact any senior people in the Saraf Furniture Organisation. It's a Horrible experience. Unresponsive people. This experience has opened my eyes and left me in a distressed state. The worst is that not a single senior person from Saraf has called me or had the courtesy to get in touch with me. The contact Number 080 6741 4797 connects with some frontline sales person or manufacturing person who is not allowed to escalate the call or connect the customer's call to any senior person in the system. So everyone sits insulated from the customer. If such a thing can happen to me then I wonder about the fate of hundreds of other customers or potential customers who will face similar fate. Finally the Quality of the furniture is Bad and the Polishing is very poor Quality.Several items of furniture are damaged and broken. I sent the Photos of the damaged pieces as the protocol.I am desperately trying to get in touch for the damaged items but there is NO Response.I WARN ALL PEOPLE TO BE VERY CAUTIOUS IN DEALING WITH ONLINE FURNITURE FROM THIS COMPANY.AFTER YOU MAKE YOUR FULL PAYMENT THEN YOU ARE AT THEIR MERCY.A Very Unhappy customerCol Prakash Khandekar9370145707Pune

Date of experience: Dec 16, 2025