Order number #1NSF2896021331. At time of selling we were promised a delivery in 21 days, today is 36th day. Their website still says to be shipped on 1 Sep.2. They will not update you on revised delivery but when you follow up with them 3-4 times then they will promise you a new date. And they will say things like "this time pls trust us, we will deliver". I have been given 3 new dates in addition to the original commitment.3. They will read your messages and not reply on WhatsApp till you continuously ping them back to back over a couple of days. I have followed up at least 20 times. 4. They will not reply to emails until you keep on send them stinkers All replies will be generic which means that someone behind them is given a set template to reply with no action that will takenWill "Make in India" be successful if we have incompetent players like INSARAF in the market. Their website says "proudly made in India" - Isn't it insulting the entire concept of making in India? Will consumers not start associating this with poor service?Should authorities not take an action? Not asking to ban them of course or put them in jail. But a heavy fine that brings up a huge dent in their bottom line so that next time before taking orders they can't deliver they will think twice. And it will also set an example for all other vendors that if you want to capitalize on the "Make In India" wave, ensure quality and professionalism. I am embarrassed that such behavior is allowed in our country without consequences.
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Saraf Furniture is an online furniture store for Indian homes and offices. Company sells exclusive solid sheesham wood furniture online at right prices. Pay a visit at www.insaraf.com to buy solid wood beds, solid wood dining, wooden sofa sets and many more.
