I purchased a sofa(2 Seater) from them, first of all they have no free installation facility (only for few selected cities which they claim) and installation charges are very high( site mentions RS 600-900 which they also say that it can't be confirmed). After installation, which I myself did after learning of high installation charges, I found sofa seats to be of very low quality and completely different from pictures that were being depicted on their site( low seating, small sized, with pieces coming out). On asking for a return, they said there is no return policy, on confronting them with the return policy on site, that on site it is written that it can be returned, they smartly changed the return policy overnight. Their call centre people are so very rude and doesn't reply properly, I have been sending e-mails to them, but they reply after 2-3 days and that too they say only one thing sorry for inconvenience we will send someone to install it, which I have been telling them through various mails that it is already installed, but they are sending almost the same reply with nil mention of return. I would request everyone not to get fooled by these people. There are much better other online portals like Pepperfry and Urban ladder, where I had a wonderful experience. These are money eaters, Request everyone to stay Away, I'm fighting for my return for last 15 days.PS: don't get fooled by their what's app messages which they will send you to Make you buy fast.My order I’d is INSF296162133
Claim your business profile now and gain access to all features and respond to customer reviews.
Saraf Furniture is an online furniture store for Indian homes and offices. Company sells exclusive solid sheesham wood furniture online at right prices. Pay a visit at www.insaraf.com to buy solid wood beds, solid wood dining, wooden sofa sets and many more.
