I do not make a habit of posting negative reviews, but this process has been a nightmare, and I hope that this will 1) help people make an informed decision when deciding whether or not to work with kvCORE/Inside Real Estate/kunversion, and 2) encourage IRE to adjust their customer service accordingly.TL;DR: We continue to receive charges months after we requested a cancellation to an add-on subscription because they (Inside Real Estate) stopped providing the services abruptly without notice. Despite numerous requests to speak to their customer service and accounts manager, we still have not heard back beyond a canned response stating our contractual obligations while IRE continues to charge our card for services they are contractually obligated to provide yet are not. When we first brought this issue to their attention, we were told by their customer service that our card was removed from our file and will not be charged. We’re still being charged going on 6 months now since the stoppage of add-on services. Our kvCORE dashboard shows that there are no cards on file and that we are no longer subscribed to the add-on services they’re charging us for. We’ve disputed every charge with our bank (who is aware of this situation), the charges keep accumulating.Attempts to reach out to IRE have proven fruitless, hence this review: we’ve called the phone number they’ve asked us to call, emailed the email address they told us to use, scheduled a chat using their online scheduler, and used their support chat (which does not send a receipt of their communication despite promises otherwise), only to be put on the same cycle again. The testimonial rating is primarily a reflection of dealing with IRE regarding kvCORE’s add-on features, but in case you’re considering using one of the kvCORE add-ons: Customer service and sales wasn’t responsive or terribly helpful leading into the subscription process which should’ve been a red flag. They promised to help facilitate things that never got done and didn’t communicate when they ran into road blocks.The add-on services didn’t help our business, but your mileage may vary depending on your usage and business practices. However, there are plenty of other cheaper options that do the same things better. I was hoping that having a single integrated system would justify the difference, but the UI/UX wasn’t streamlined or customizable enough to be worth it.All-in-all, kvCORE’s offerings offer a great sales pitch to brokers hoping to recruit agents: on the surface, everything looks like the ultimate real estate CRM, broker management tool, and lead generation engine, and they are so many potentially-promising options, it’s easy to buy-in (we certainly did). However, the internal workings are extremely clunky, unintuitive, and unreliable. My business partner and I have backgrounds in app and software development, and we’ve worked with many other real estate CRMs in the past and were hired as testers for a very large brokerage’s CRM that was in development at the time. We can confidently say that this is not about user-error, an inability to look-up support logs/FAQs/online tutorials/etc, or a complaint about the service not providing satisfactory results.This is about one business abruptly ceasing to provide a service that their client business has paid for while continuing to fraudulently charge for said services. This is about that same business refusing to do what they promise and refusing further communications from their client.If you’re a real estate agent or lender, I would recommend allocating your hard-earned expenses elsewhere.
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