I strongly advise anyone thinking about this company. I signed up for their program and added the concierge service, which both seemed promising but turned out to be expensive letdowns. The reality behind the marketing was quite different. The programs offered minimal value, and when issues arose, the customer support experience was frustrating at every level. Despite conversations with various representatives and escalating through their internal channels, I never received a meaningful solution. Billing practices were also troubling. The billing supervisor avoids direct communication with clients, leaving issues unresolved. Attempts to cancel my service were met with resistance, as the company locks customers into long-term contracts for “discounted” rates. Even after expressing my desire to not extend the contract, it was prolonged against my wishes. When I initiated a stop payment, the company responded with repeated emails instead of resolution. Customer support is another significant issue. Connecting with a real person is nearly impossible. If you need help with tools like "BoldTrail", prepare to spend an entire day waiting online. BoldTrail is just a rebranded version of their previous service, yet the underlying issues have worsened. A name change cannot hide the problems. The support system is ineffective and hard to access, leaving clients without timely assistance when they need it most. My experience started poorly and only got worse. If I could give a negative score, I would. For professionals seeking reliable tools and transparent support, I suggest exploring other options.
Claim your business profile now and gain access to all features and respond to customer reviews.
Inside Real Estate Lead Generation, Websites, Brokerage CRM and Reporting System. Manage Leads from Any source, and drive quality real estate leads.