I was hesitant to use Insight Guides since I usually go with the travel company recommendations in the Rick Steves travel books, but a good friend of mine sent me the link to this company so I thought - why not try them. My husband and I were very impressed with the service we received from Insight Guides for our 13-day Scotland trip. Marcela, our travel agent from IG, listened to all my travel preferences which included 3–4-star hotel lodgings and some of the tour sites recommended by Rick Steves but then added additional tours which she thought we'd like. I have to say all her recommendations were excellent and ones I never would have thought to visit! When I was younger, I didn't mind "winging it" - enjoying the city we were in during the day and then searching for a hotel for the night when it was time to rest. Now that we're older I want to have all of these travel arrangements made in advance so we can see where we'll be for the night and ensure we get there before dark. Marcela's help in booking a rental car and getting us hotels in town, for the majority of our stay, made getting around much easier. The first day of our trip our airport pickup agent was late in picking us up and all I had to do was contact Marcela and she arranged for our airport pickup to came back to the airport and take us to our first hotel. It may not sound like anything out of the ordinary or exceptional but to me it was, because we arrived on a Sunday morning in a country, we knew nothing about, without a copy or our itinerary. The fact that Marcela was monitoring our itinerary to ensure we got off on a good start showed the dedication of this company to make every client's trip a special one. Due to illness 2 days before our trip, I was not fully focused on last minute travel details. While I printed the latest copy of our Scotland itinerary I left it on our printer at home. When I explained this to Marcela, she sent a softcopy to the Front Desk of our first hotel, where the staff printed it out and delivered it to our room. She also checked in with me the first 2 days of the trip to make sure I had everything I needed to enjoy Scotland. I will definitely use IG again - they go above and beyond a normal travel agency!
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