At first, I was disappointed with my experience and requested a refund. However, the way the team addressed my concerns completely changed my outlook. They responded quickly, listened attentively, and provided clear, helpful explanations. Their transparency about the credit system was particularly impressive. Creating and rendering videos with the built-in library, previous doodles, or uploaded images doesn’t use credits. Credits are only needed for generating new custom doodle elements, custom AI voiceovers, or when using the AI Wizard for managing a project. This system fairly addresses additional computing costs without raising prices for everyone. While I haven't explored every feature yet, the professionalism, clarity, and support I received make me feel confident that sticking with the service is worthwhile. I'm excited to use it more.
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