Oh, my gosh, what an incredibly frustrating customer experience. I am a teacher in a large public high school with extensive corporate and then (after a career switch) teaching experience. Canvas may be the single most passive-aggressive piece of software I have ever used. Basic functionality just doesn't work. Updates are focused on non-priorities while essential problems sail on unfixed. New features (like the infamous "New Quizzes" are not only not wanted but, as originally planned, were going to blow up countless teachers existing quizzes!!) make functionality worse.I am presently chatting w/ Canvas support for probably the fortieth time. My current issue is a grading issue: they have taken away the ability to swipe to new students asking probably an extra minute to every student. For me with 150 students that means an extra 2.5 hours to grade.The kicker? I go to the product discussion forum and am asked to fill out a survey. They ask for some final thoughts. I type out a lengthy response only to be told (after the fact) that the character max is 500.Ho ho ho!! The jokes on the customer! The passive aggressive software company wins again!! Go with Blackbaud or, honestly, anybody but these customer-hating jerks.
Claim your business profile now and gain access to all features and respond to customer reviews.
Open, intuitive, and born in the cloud, Canvas LMS has become the most widely used learning management system in North America, and the fastest growing worldwide. Canvas is the digital learning hub that brings students, teachers, and tools together—whether in the physical, blended, or fully online classroom. Delivering dynamic, engaging learning experiences, its 99.99% uptime ensures instant connection between students and educators, anywhere, anytime. Canvas is part of the Instructure Learning Platform, a suite of edtech products and services supporting more than 30 million educators and learners in 70 countries around the world.See more
