insulationscotland.co.uk

Pass

I would give our experience no stars except that the workers themselves showed up on time, worked hard, and did their job professionally. Just about every other aspect of our experience was a source of stress and frustration.The initial salesman that came was nice enough but we discovered after the installation didn’t really seem to know what he was talking about. I was 8 months pregnant at the time and he assured us that the installation could be done in a week, possibly even less. He told us that we could have the previous insulation on the floor of the loft removed- before being sprayed with the foam- for an additional fee. He said that the entire loft space could be insulated, including the gable ends, for the price he gave me.Cue 8 days later and we still had no news. I call the company to find out what is going on and a day later I get a call back saying that someone would be back to me soon with a date. Another week goes by. Call again and no one answers. No one called me back after leaving a message. Call again a day later. Told that there are issues with the trucks but someone will give me a date soon. Another week goes by. I’m nearly 9 months pregnant and we wanted to get this done before the baby comes so I’m getting more annoyed. After chasing them again I tell them that I’m going to want my deposit back if they can’t give me a date. The work was supposed to be done weeks ago and they can’t even give me an appointment. They finally give me a date for the following week. The day before that date I’m called and told they won’t make it. We set another date. The guys come and they are not actually from Green Castle which was a surprise given that no one told us that the installers were coming from elsewhere. Apparently the estimate of the surface area given was way off. They were not aware that the old insulation was supposed to be removed and had no equipment to remove it. They had to go buy bags to fill and left it in our back yard until a colleague could come a couple of days later to pick it up. In order to install the insulation they had to go through our front door. The machine emitted huge amounts of exhaust fumes. Within a few hours my neighbour was complaining of the smell and had to leave his house. About an hour later my carbon monoxide alarms were all going off. At this point I was 9 months pregnant so being around so much carbon monoxide was dangerous but I also didn’t feel comfortable leaving my house while the work was on going. It was just a terrible, stressful situation.At the end I noticed the floor wasn’t done which had been discussed with the original sales guy. I mention it and the workers tell me that the floors can’t be done with this kind of insulation. Great to know- why had no one told us when we discussed it on two previous occasions with the sales people? The gable ends were also not done, which had been on the contract, but we discussed it with an architect friend who said the gable ends shouldn’t be done in any case. So the sales people really don’t seem to know what they are talking about. It has been 8 months since they’ve come and we have yet to receive any kind of warranty or guarantee for the work done in spite of calling and texting for months. They kept saying they’d get back to me but now they don’t answer my texts any more.I would recommend finding someone else.

Date of experience: Jul 06, 2022