I had underfloor insulation installed by Green Castle Home Improvements, as we wanted to increase the EPC rating of our property in preparation for selling it. All went smooth until we paid. Since then, Greencastle pretty much ignores us. Over the last 6 month I called them a dozen times to get the certificate and guarantee. I got a couple of call-backs promised and some assurance that the paperwork would be essentially already on its way to me. Needless to say, none of this ever happened. At the end I was told that they used sub-contractors and might not be able to provide certificate and guarantee at all (The guys who installed the insulation showed up in a Green Castle van wearing Green Castle shirts, my payments went to Green Castle and I have a contract with Green Caste).All that is left now is to either accept that I wasted £1.600 as without the certificate this investment increase the value of my house by nill, or to bring the whole thing to my lawyer. Either way, I feel scammed.
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Accredited installer of Logic Foam Spray Foam Insulation. Insulating Scotland one home at a time.
