I was "recruited" by an Inteletravel rep after showing an interest in becoming an independent travel agent. I was told there were 2 parts to the business the travel part and then the "rep" part which is essentially MLM. I signed up only for the travel part as I really did want to start my own travel business and MLM doesn't interest me. Once signed up I spent 2hrs doing the training and then I could book travel. Prior to signing up I was told there would be hundreds of training opportunities however these turned out to be pre recorded videos and a "manual" on the back office system which was geared towards Americans as it's an American company. With the level of training I was given I didn't feel comfortable booking travel for myself let alone friends, family or customers. However I gave it ago and tried to book a hotel for myself that I needed to book anyway. I checked the back office system which is horrendously not user friendly and found that the hotel I wanted to book was ridiculously expensive and I could get it much cheaper elsewhere outside Inteletravel. I then tried the "preferred partners" but almost every preferred partner needed me to create an account before I could access them. Once I'd done that again they were way more expensive. A friend of mine then asked me to price up a holiday for him. I spent the best part of a weekend trying to get him a good price but yet again it was £££ more expensive through InteletravelIt's at this point that I started doing more research into the company and found out that I wasn't the only person who had this issue. The people who claim to be booking travel all the time and making all the commission are in fact on the MLM side of things. I decided it wasn't for me so emailed them asking for my account to be terminated and my 30 day money back guarantee be honoured. Surprise surprise my email was ignored. I left it 3 days and got no response. I emailed again no response. I emailed them for a further week and no response. Eventually I found a UK number for them and called them. I was told my ticket was was the American desk and hadn't been actioned. It was moved to the UK desk and 2 days later I had a response closing my account. It then took another 3 days to finally get my refund. Luckily all this happened within the 30 day period otherwise I wouldn't have got my money back. My advice to anyone looking at Inteletravel is do your research and unless you are happy to be an MLM rep don't bother. There are loads of other travel companies out there that actually care about travel and train you properly unlike Inteletravel.
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