Purchased an intermediate but the payment didn't go through even though the money was deducted from my account. I was very upset and decided to reach out to customer support on the website. The manager responded and advised me to request a payment search from my bank. Thankfully the issue turned out to be on the bank's side, and the transaction was eventually successful. The prompt and kind assistance from the customer support team helped me regain my confidence - so grateful for his help!
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