I’m extremely disappointed with how this situation has been handled by Interflora.
After my initial complaint, I received a public reply claiming that their customer service team had “provided a solution.” This is simply not true. No one has contacted me, and I have received no follow-up, no resolution, and no proper response to the multiple emails I’ve sent.
If you are claiming that this issue has been resolved, then please clearly state what your supposed “solution” was and when you contacted me—because I have received nothing.
To be clear: I canceled my order just minutes after placing it, yet I was still charged around €60 with no valid justification. Since then, I’ve made several attempts to resolve the issue directly, but I’ve been completely ignored.
What’s most frustrating is not just the lack of refund, but the misleading public response suggesting the issue has been resolved when it clearly has not. This gives a false impression to other customers.
At this point, I feel completely disregarded as a customer. I strongly urge others to be cautious when using this service. If a problem arises, don’t expect timely support, transparency, or fair treatment.
I will update this review if and when this issue is genuinely resolved.
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