CAUTION: Hidden charges! I was charged the full amount at checkout without any mention of customs or duty fees, which other brands clearly disclose. After shipping, I was contacted for an additional $44 in duties that were never mentioned at purchase. When I reached out, the response was rude, blaming me for not knowing my country's policies and referencing a buried line in their Terms & Conditions that wasn't visible before payment. I believed that paying shipping fees covered all costs. They refused to take responsibility or provide a reasonable solution, stating that if I refused delivery, I would still incur return shipping costs. This experience felt misleading and dishonest. Additionally, I had contacted them for fitting advice based on my measurements, but the shoes fit poorly, with my toes extending past the end. Returning them would mean losing the €38 plus $44 duty I paid, plus shipping costs. I will NEVER purchase from this company again.
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We are 2020 Queen's Award for Enterprise Winners, specialising in the design and manufacture of Ballroom & Latin American dance shoes and make all of our shoes in Milton Keynes, UK. Our collection offers shoes for ladies, gentlemen and children and our shoes by worn by many of the world's leading dancers, as well as dancers from BBC's popular 'Strictly Come Dancing'.See more
