I received a pair of shoes in different sizes (I have photographic proof), and they felt noticeably different when worn. One fit perfectly, while the other was uncomfortably small. I contacted the support team, but they insisted that both were the same size and sent me photos that didn't prove anything. Eventually, they admitted there was a slight difference but refused to refund the return shipping costs, despite the clear manufacturing error. This was one of the worst customer experiences I've had.
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We are 2020 Queen's Award for Enterprise Winners, specialising in the design and manufacture of Ballroom & Latin American dance shoes and make all of our shoes in Milton Keynes, UK. Our collection offers shoes for ladies, gentlemen and children and our shoes by worn by many of the world's leading dancers, as well as dancers from BBC's popular 'Strictly Come Dancing'.See more
