For nearly eight years, we have been buying four pairs of shoes (2 Latin, 2 ballroom) every six months. Initially, the price was around £100 per pair, but it has recently increased to £130. The shoes are beautiful and fit well. Unfortunately, the latest pair of Latin shoes that arrived on 14 October only lasted less than eight weeks. Just last week, one strap broke. I reached out to the support team, who requested photos and questioned whether we had added an extra hole (we hadn’t). After some back and forth, they offered to repair them, which seems unreasonable to me, as a local service could handle a strap repair without the hassle of two-way shipping. I was also disappointed with their vague offer of a voucher for a discount on my next purchase. After being a loyal customer for eight years, I felt that a replacement pair would have been more suitable. My request for a replacement was flatly denied, prompting this review. Other brands to consider include alternatives that are available.
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We are 2020 Queen's Award for Enterprise Winners, specialising in the design and manufacture of Ballroom & Latin American dance shoes and make all of our shoes in Milton Keynes, UK. Our collection offers shoes for ladies, gentlemen and children and our shoes by worn by many of the world's leading dancers, as well as dancers from BBC's popular 'Strictly Come Dancing'.See more
