I have read International Magazine for over a year, and was excited to book into their "Fast Track Panama" conference February 7-9, 2025. First I signed up for the conference, then their marketing machine upsold me to Explorer's Club. Within minutes, when I found out that both hotels were completely booked, I tried to cancel. Contrary to their representations, they had billed me twice, once for the conference and once for the club; they only refunded one charge, and are refusing to refund the other. Their customer service is very horrible to reach and insulting on the telephone. FOLLOW-UP: Contrary to the representations made below, I called and cancelled SUCCESSFULLY on January 29, 2025. What was not stated, including through the upsell-machine that attracted me into the Explorer's Club purchase, was that my credit card had already been charged the first time, and would be charged a second time. The representation that had been made was that I would attend the Panama Conference at no charge if I bought the Explorer Club membership. So I had not idea that I need to be seeking refund of two charges. That is the nature of my quarrel. Please get your facts straight.
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