The communication was inconsistent, and policies kept changing with little to no warning with each response. I was initially told they could invoice my university directly, only to be told weeks later that the policy had changed and they now needed to pay upfront and wouldn’t contact them directly because of their “policy”. This constant back-and-forth wasted a sinful amount of time - 5 months to be exact, and caused unnecessary stress, and showed a lack of coordination between staff which was frustrating for representatives at my university, SFE, and myself.Even after finally receiving the £200 to pay them myself, it still felt like I was chasing them to do the absolute bare minimum. For a company meant to support disabled students, the process was far from supportive and just tiring and chaotic.I would not recommend them unless they overhaul their internal communication and processes. If possible, directly contact SFE/DSA for a change in supplier to save yourself to hassle. What should have been a straightforward task turned into a drawn-out ordeal.
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Invate are an IT company specialising in the supply of equipment to students at university under the DSA scheme.
