Wholly endorse previous negative comments, absolutely shocking company. Rude on the phone to both myself and my son. Write back weeks later after receiving DSA letter claiming my son didn't confirm email (absolute nonsense). Ignore email about laptop upgrade and then to top it up write with made up claim saying that my son hadn't started his course when he had already enrolled at university. My son is having to store essential refrigerated medication in a less than ideal situation because of this lot. He has written to DSA at student finance requesting a switch to another supplier. If they are named on your DSA letter I would strongly recommend that you do the same.
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Invate are an IT company specialising in the supply of equipment to students at university under the DSA scheme.