I've been with this company for years and generally had a positive experience. However, I am pulling my hair out trying to get my funds transferred to me. I completed the forms on 1/14/26. On 1/20/26 I called to check on status. Sat on hold for 15 minutes and finally got a message that I needed to leave a message and someone would call me back. They never did. Called again on 1/21/26. This time I spoke to a customer service rep who told me they were running behind but that funds would go out by the end of the week. It's end of the end of the week and my funds have still not been transferred. I've got bills to pay! I need my money!
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