I have been trying to get a wire distribution from my account for over 2 weeks now. I finally conceded to paying their "expedite" fees, which don't actually do anything at all. After dozens of phone calls and emails, I was finally told my wire would go out on Tuesday, and they were waiving the expedite fee due to all the issues.Tuesday came and went with no wire. I called Wednesday morning and they said the wire was on hold because I hadn't paid the $25 wire fee. Why wouldn't someone contact me to let me know this rather than just let it sit on hold?? Also, there was no mention of the wire fee in all my conversations and emails prior to this.So I paid the wire fee and now I'm told the wire will DEFINITELY go out on Wednesday. Well, Wednesday came and went with no wire...surprise surprise.So here I am on Thursday, over 2 weeks since the initial request, with 2 days of "its guaranteed to go out today", and still nothing. Who knows how many more phone calls it will take before they release my funds.For reference, when I sent an unrelated wire from my local bank earlier this week, the entire process took 20 minutes from my initial phone call, to completing the wire forms, to sending the wire. 20 MINUTES FROM START TO FINISH. It's not that hard.I will most likely be finding another IRA custodian sometime this year. You've been warned.
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