Extremely disappointed with both the product and the customer service. I contacted customer service, provided photos of the issue, included my order number, and clearly requested a full refund.Despite all of that, the response I received today asked me to provide my order number (which was already included) and offered to send a replacement—completely disregarding my original email, the photos, and my explicit request for a refund, not a replacement.This level of inattentiveness and lack of accountability is unacceptable. I am still waiting for my refund to be properly addressed.
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