I reached out to the company to initiate a utility contract transfer. They assured me I would receive the necessary documents the next day because “the person in charge” only works until 2 p.m.—apparently there’s just one person for this task. The following day was a complete mess. Call 1: The representative told me my case “went wrong” and hung up. Call 2: I spent over 20 minutes on the phone while the operator claimed they had “escalated” the contract sending, giving me several reference codes for future calls to supposedly simplify access to my file. Call 3: When I used those codes, I was told they were useless and needed different information. I then learned that my contract had been sent to the wrong email address, despite the company having my correct one from previous communications. This is not just a minor hiccup; it shows a systemic failure: inconsistent information, no accountability, and a lack of respect for the customer's time. I had to chase them through multiple calls just to fix their mistakes. If this is how they handle a simple transfer, I shudder to think what happens with urgent issues.
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