I recently signed up for a utility contract through a service. Their support was good and in English, making the initial process smooth. However, once the contract was handed over to the company, my experience changed drastically. They called to confirm the contract, but every time I answered in English, the call was disconnected. On one occasion, an agent spoke to me only in Italian and hung up without explanation. I also sent an email in English detailing my issue but received no response. This makes it nearly impossible for expats who are not fluent in Italian. Additionally, I noticed that my ID copy, which I had securely uploaded, was later sent back to me through an unsecured email, raising concerns about data protection.
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