I contacted the company to start my utility contract transfer. I was told I would receive the required documents the next day since “the person in charge” finishes at 2 p.m.—seemingly there’s only one person handling this. What followed was a series of frustrating events. Call 1: The representative said my case “went wrong” and hung up. Call 2: I spent over 20 minutes on the line while the operator claimed they had “escalated” the contract sending and gave me several reference codes for future calls to supposedly make accessing my file easier. Call 3: When I quoted those codes, I was informed they were irrelevant and I needed different information. I was then told my contract had been sent to the wrong email address, despite the company having my correct one from prior communications. This isn’t just a minor issue; it reflects a systemic problem: inconsistent information, lack of accountability, and disregard for the customer's time. I had to repeatedly follow up just to correct their errors. If this is how they manage a simple transfer, I can only imagine the chaos with more urgent matters.
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