Hello,I want to leave feedback about a very bad experience with Irish Ferries, both when leaving the UK and when coming back from France.When leaving the UK, we spent around 1 hour and 30 minutes stuck in the queue because everything was moving extremely slowly. This was not normal traffic, just very poor organisation.On the way back from France, we were only 20 minutes late. According to your website, the next ferry should have been around 1:30–1:40, but at the desk we were moved to a ferry at 3:50, meaning we had to wait over 4 hours.What made it worse was the attitude of the lady at the desk. She was speaking loudly and blaming us for being late, even though a 20-minute delay clearly does not justify such a long wait.Overall, this was a very frustrating experience:- poor organisation,- information on the website not matching reality,- bad customer service.I expect an explanation for this situation.Regards, Claudiu
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