We bought a ticket from Dublin to Cherbourg (18 hours trip) with cabin 3 weeks before sailing. We got an email on the sailing day morning that they swap the boat and we can’t get our paid cabin for that long way. We called them and they didn’t understand what is our problem because we can change the date or we can set sail in time without cabin. Also they said they priorites to give the cabins people with kids. We had to go in that day because we had another ferry booking what we needed to catch so it seemed no choice. Than before 1 hour to check in we got another email that the ferry will late 7 hours. In the end we cancelled the trip with them and needed to book in other ferry company for much higher price as if we just buy 3 weeks earlier. Save your time and peace and use other companies. Irish Ferries is the cheapest for a reason. They are absolutely unprofessional.
Claim your business profile now and gain access to all features and respond to customer reviews.
