I am in dispute about the cost of a reservation. Agents are unable to help me. I ask how I can escalate. They tell me I must email customersupport at irishferries.com. I do so and after ten days I get no response. I phone again and am told that email is the only way to escalate an issue and that they receive thousands of emails a day and I must wait for however long it takes. Not good enough.
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