How can it take 80 minutes to check in at Calais? Irish Ferries blamed it on high traffic and busy passport control, which, frankly, was a blatant lie since we'd had ample opportunity to watch P&O and DFDS customers gliding through without issue. All further passport/custom checks took 40 minutes, which seemed efficient on a bank holiday Monday at the end of the school holidays. No apology, no explanation for the incredible delay. We were kindly booked onto the next ferry, 2 hours 20 minutes after the one we wanted to be on. Also, the loading personnel on board really ought to understand that driver doors open OUTWARDS - aggressively insisting I ram the car up against the railings is insane. It's lucky I am fit and mobile enough to pull the shapes I did while exiting the vehicle, I could barely open the door. Doubly frustrating because half the deck was empty, presumably because so many people missed the boat, waiting at check in. We booked with Irish Ferries because sailing times were convenient - but I would not travel with this company again.EDIT: We accepted an apologetic email and 50% rebate on the ticket following a complaint to customer services, which was dealt with well. Irish Ferries says it will be raising the issue with the team at the port so hopefully this will improve things for other travellers.
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