I recently purchased club house tickets for my family (4 adults and 1 child) to access the lounge and priority car loading/unloading services on Irish Ferries. Unfortunately, our experience was marred by significant service failures.At check-in, the clerk "Oscar Wilde" incorrectly processed our boarding pass (32953636), showing only 1 adult and 1 child instead of the 4 adults and 1 child that we had paid for. When we arrived at the club lounge, the reception staff was extremely rude and unprofessional. They shouted at my family, insisting that only 2 people were allowed entry, despite us having valid tickets for all family members.This was deeply embarrassing, as we were made to feel like we were attempting to fraudulently access services we hadn't paid for, when in fact the error was entirely due to Irish Ferries' own check-in process. The staff's hostile attitude and public confrontation was particularly distressing with children present.I hope Irish Ferries administration will take serious action regarding this incident. Staff training on both accurate ticket processing and professional customer service is clearly needed to prevent other families from experiencing similar treatment.While I understand mistakes can happen, the way this situation was handled was unacceptable. I expect better service standards from Irish Ferries, especially when paying premium prices for club house services.
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