Dear Irish Ferries Customer Service,I am writing to raise awarness regarding an upsetting experience we had today while travelling through the France border at Calais with Irish Ferries.When asked to provide further information regarding our dog, we were directed to French Customs at your Calais terminal. My husband approached one of the customs officers for guidance. Unfortunately, instead of offering assistance, the officer – who appeared to be of Indian origin – arrogantly laughed in his face and told us that we would not be able to travel with our dog that day.This behaviour was extremely unprofessional and distressing, particularly as our two young children, who were already upset, were crying in the car during this exchange. We explained that our dog has been with our family for seven years, was born in the UK, is fully vaccinated, had a recent health check, and that we had travelled without issue only three weeks ago.Thankfully, another customs officer stepped in, treated us with respect, and resolved the matter quickly. However, the unnecessary distress caused by the first officer’s behaviour left us shocked and disappointed.We strongly feel that Irish Ferries should ensure that all staff and associated officials treat passengers with dignity and empathy, especially when families and animals are involved. The lack of professionalism shown to us on this occasion is unacceptable.
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