I had one of the worst experiences with Irish Ferries at [Calais/Dover ].We arrived at the port at 17:28 PM for the 18:20 PM ferry. We were on time and expected to board as booked. However, the staff at the check-in desk told us we “might not get on the 18:20” and moved us to a later crossing instead.As a result, instead of leaving at 18:20, we were forced to wait until 20:40PM– over 3 hours of unnecessary delay. There was no proper explanation, no apology, and absolutely no effort to accommodate us even though we were early.This is unacceptable customer service. We paid for a specific time and arrived early, only to be pushed back without reason. I will not be using Irish Ferries again and strongly advise other travelers to reconsider before booking with them.
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