Awful communication. I was due to travel home on the Sunday but due to illness had to change the booking to a Monday, and put the amendment request in as soon as I found out on the Saturday. It appears no-one at Direct Ferries or Irish Ferries works at the weekend, as they accepted my money for the change, but only told me they couldn't change my booking after my original ship had sailed on the Sunday (even though there was room on the new booking). I ended up spending £150 going home by tunnel instead, all due to the lack of timely communication on the amendment. I will never use Direct Ferries or Irish Ferries again. AVOID!
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