A NIGHTMARE organisation to deal with who believe they are above the law - they will confirm coverage and *refuse to pay out* when claims are lodged, introduce new requirements retrospectively as conditions for paying out, *DREADFUL customer service* (aggressive and insulting) in which agents read from a script, often in poor English, not answering legitimate questions which are asked. Standard wait times on phone to get to an agent - 30-50 minutes.Their systems and controls and tech are equally dreadful, had a policy with them for 2.5 years and *still* unable to access their online systems. Irish Life spectacularly *fail on a basic regulatory compliance* level, it is a wonder with not less than 4 different regulators that they are still in operation.
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Irish Life holds a unique position in Ireland as the only financial group servicing the health and financial needs of people and corporates, through a leading range of pensions and investments, income and life protection, and health insurance.
Whether it's making investing simpler, health and wellness easier or retirement plans clearer, Irish Life help more people in Ireland to enjoy a better life today and build better futures.
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