Wasn't informed app was being 'migrated', found out last week when I couldn't make a claim. So I registered for an online account but have been unable to add my policy. I used Webchat and email for assistance but insultingly was told that I wasn't providing the correct policy details. So I phoned, spoke to a nice chap who was going to delete my account and then I'd reregister any my plan would be available...By the way, I'm not the only person affected by the migration. But guess what? When I try to reregister It tells me I'm already registered so my account hasn't been deleted as promised - and if I go to delete it myself I have to contact Webchat. Two words. Laurel. Hardy.
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