Should be 0 stars! They changed my seats without my permission or knowledge. I received and email that my booking was modified but I didn't modify it. I rang their customer service straight away because my daughter suffers from travel sickness and I specifically chosen seats that are the best for her. Customer service not helpful at all. I was informed that they don't know why and how it happened and told me that my initial seats aren't available so they can't give them back to me. Joke! I submitted complaint but again I was informed that it is very unlikely that I will be sitting on seats that I reserved. This is just awful! They don't care about any rules and definitely they don't care about people!
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Iarnród Éireann, also known as Irish Rail in English, is the operator of the national railway network of Ireland.
