iRobot looks great at purchase with discounts and promises, but ownership is a nightmare.Key issue not disclosed: the email used for the app must match the purchase email. If it doesn’t, customer service cannot locate your product. We learned this only after repeated failed support attempts.The robot worked once, then repeatedly reported a “full bin” when it wasn’t. App fault reports go nowhere — customer services have no access to app logs, despite what the app implies.After weeks of emails, multiple advisors, and no resolution, we were denied a refund because more than 28 days had passed — despite the product being faulty.We’ve now escalated via our credit card provider and legal routes.Avoid this brand unless you’re prepared to waste time and money.
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